.. include:: /Includes.rst.txt

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Usage
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.. contents:: On this page
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Creating FAQ categories
=======================

1. Open the FAQ storage sysfolder in the backend
2. Create a new **FAQ Category** record
3. Enter a title (e.g. "Admissions", "IT & Campus", "Exams")

Creating FAQ items
==================

1. Create a new **FAQ Item** record in the same sysfolder
2. Enter the question and the answer (rich text)
3. Assign a category

Adding the FAQ plugin
=====================

1. Create a page for the FAQ
2. Add the **FaqList** content element
3. Set the record storage page to the FAQ sysfolder

The FAQ items are displayed as an accordion. Visitors can search and
filter by category.

Evaluating ratings
==================

To see how helpful your FAQ entries are:

1. Open a FAQ item in the backend
2. Go to the **Rating** tab
3. Check the "Helpful: Yes" and "Helpful: No" counters

Items with high "No" counts may need their answers improved.