---
title: "Missing Translation"
manual: "Klaro! Consent Manager"
version: "3.0"
permalink: "https://docs.typo3.org/permalink/erhaweb/klaro-consent-manager:faq-missing-translation@3.0"
source: "Integrator/FAQ/MissingTranslation/Index.rst"
rendered: "2026-09-24T10:59:28+00:00"
---

# Missing Translation {#faq-missing-translation}

## Question {#question}

When I call up the page in the frontend, the title and description are shown as missing. What can I do?

![Klaro frontend output showing missing translation placeholders for a custom service](../../../Images/FAQ-MissingTranslation.png)

## Answer {#answer}

The "missing translation" output occurs when Klaro expects a label that it
cannot find in the configured [Locallang files](https://docs.typo3.org/permalink/erhaweb/klaro-consent-manager:howto-reference-xliff@3.0).

Only the services predefined as backend value-picker presets are provided in
the default Locallang file. [Custom services](https://docs.typo3.org/permalink/erhaweb/klaro-consent-manager:howto-custom-service@3.0) and
[custom purposes](https://docs.typo3.org/permalink/erhaweb/klaro-consent-manager:howto-custom-purpose@3.0) need labels in your own XLIFF
file.

In this case, according to the screenshot, you are using a self-defined service with the identifier `be_typo_user`. You now have to store your own labels for this custom service under the expected label keys `services.<IDENTIFIER>.title` and `services.<IDENTIFIER>.description`.

This will look like this in your locallang file:

```xml
<trans-unit id="services.be_typo_user.title">
    <source>Title of the custom service "be_typo_user"</source>
</trans-unit>
<trans-unit id="services.be_typo_user.description">
    <source>Description of the custom service "be_typo_user"</source>
</trans-unit>
```

The easiest way is to reference your own locallang file directly via the
[Locallang Path](https://docs.typo3.org/permalink/erhaweb/klaro-consent-manager:configuration-content-locallangpath@3.0) field of the Klaro
configuration in the backend:

![Locallang Path field used to reference a custom XLIFF file](../../../Images/FAQ-LocallangPath.png)

This allows you to customise existing labels or add new labels.