Troubleshooting 

Quick smoke test 

Before digging into individual symptoms:

  1. Credits is Selected and Activated?
  2. Balance loads on Dashboard / Providers?
  3. One AI action → AI Usage shows t3planet_credits?
  4. Switching to Your Own API Keys restores the provider list?

Activation failed 

  1. Check the T3Planet license is valid and assigned to this project
  2. Confirm the license domain matches the current site domain
  3. Check the server can reach the composer API
  4. Flush caches → retry Activate

Balance missing 

  1. Confirm Activate completed (Active, not only Selected)
  2. Reload Providers / Dashboard
  3. Check for a rate-limit message
  4. If balance is 0, the balance widget is hidden by design — buy credits or switch to Own API Keys if you need AI without Credits balance

No t3planet_credits in AI Usage 

  1. Is Credits still active?
  2. Did the action call AI Foundation AI?
  3. Check the date filter

Provider list missing 

Expected while Credits is on. Switch to Your Own API Keys to edit providers again.

Module shows empty or an error 

  • Select the site root in the page tree, then reopen the module
  • Flush caches and reload
  • Confirm your backend user can access AI Foundation modules

Rate limited 

T3Planet returned a temporary cooldown. Wait for the shown period, then retry.

Insufficient credits 

Balance is too low for the next request. Buy more credits, or switch to Your Own API Keys.