Troubleshooting 

"AI provider is not configured"

No provider is available. Add one in AI Foundation > AI Providers and run Test connection.

"Your current AI provider cannot run tools for natural-language requests"

The selected model does not support tool calling. Start a new conversation with a tools-capable provider, or use / and @ to run a tool directly.

"No executable tools are available for your account"

Your backend group has no permitted tools. Type / to see which tools are locked, and ask your administrator to check AI Foundation > AI Permissions.

The Ask AI Agent button is missing

Your backend group does not have the option AI Agent access. Ask your administrator to grant it.

The keyboard shortcut opens Live Search

Ctrl/Cmd+K belongs to Live Search by default. Use Ctrl/Cmd+Shift+K, or change the shortcut in AI Foundation > AI Agent > Overview. Reload other backend tabs afterwards.

"The AI Agent is still working on your previous request"

Wait until the current answer is complete, or click Stop.

Administrators can review requests, errors, and costs in AI Usage & Logs.