Usage
Feedback can be sent by every backend user who may send feedback, see Who may send feedback. A backend login is always required, also in the frontend.
Frontend: admin panel
On a frontend page, click Feedback in the admin panel. The dialog opens directly. The page, site, language and workspace as well as the details of the admin panel tab Info > General are attached.
Backend: toolbar
In the backend, click the speech-bubble button in the toolbar. The current module, the module URL and the selected page are attached.
The feedback dialog
The feedback dialog
- Description
- What is wrong or what could be better, between 10 and 5000 characters.
- Category
- Bug, Content, Idea or Other.
- Severity
- Low, Normal or High.
- Screenshot
- Optional, see below.
Send stores the feedback and delivers it by email. The dialog confirms when it is stored; if the email could not be sent, it says so — the feedback is stored nevertheless.
Take a screenshot
- Click Take screenshot.
- The browser asks what to share. Choose the current tab.
- The dialog hides itself while the picture is taken and shows a preview afterwards.
Retake takes a new screenshot, Remove drops it.
Screenshots need a secure (HTTPS) connection and a current browser. If the browser cannot take screenshots, or the permission is denied, the dialog explains it and the feedback can still be sent without one.
Mark up the screenshot
Click Mark up below the preview to open the screenshot in a full-screen editor.
Marking up the screenshot
- Rectangle
- Frames an area.
- Arrow
- Points at an element; drag from the start to the tip.
- Black out
- Covers an area with black, for example personal data that must not be sent.
- Colour
- Red, yellow or blue for rectangle and arrow. Black out is always black.
- Undo (also Ctrl + Z or Cmd + Z)
- Removes the last marking.
- Clear all
- Removes all markings.
- Apply
- Burns the markings into the screenshot and returns to the dialog.
- Cancel (also Esc)
- Returns to the dialog without changes.
Draw with the mouse, a pen or a finger. Opening the editor again shows the markings, they can still be undone. Retake starts without markings.
Important
Only the marked-up image is sent. Blacked-out areas are removed in the browser, the original screenshot never reaches the server.