Troubleshooting 

Provider request fails 

Checklist:

• Verify selected provider key (for example openai_api_key) is set.
• Verify selected model value is valid for that provider.
• Verify endpoint URL for custom/azure setups.
• Review sys_log entries written by AiLogService.

HTTP 401 / 403 when fetching protected URL 

Checklist:

• Enable basicAuthEnabled.
• Set both basicAuthUsername and basicAuthPassword.
• Re-test URL using HttpAuthUtility.

No statistics shown 

Checklist:

• Ensure OpenAI key is configured (admin key preferred for org usage endpoint).
• Check if API rate limit was hit.
• Force refresh in consumer module (if available) or clear cache.
• Confirm cache nsaiuniverse_statistics is available.

Unexpected model behavior 

• Confirm active default model key.
• Confirm per-provider model key.
• Validate option values (temperature/tokens) are in expected range.