What to do when an error page shows
Sometimes TYPO3 cannot finish what you asked for and shows an error page instead. You cannot fix the error yourself, but you can help the person who can. What they need depends on which error page you see.
On the live website
The live website shows a short page titled Oops, an error occurred!. It leaves out the details on purpose, so visitors learn nothing about the inner workings of the site.
Tell your administrator or agency which page you were on, what you clicked and at what time. TYPO3 has written the details into its log, so that is all they need from you.
On a development or test system
New in version 14.2 Feature: #106153 - Improve DebugExceptionHandler with copy functionality
On a development or test system, the error page has a dark header reading Whoops, looks like something went wrong. Below it, TYPO3 shows the error and the list of program files that led to it, also called the stack trace.
The button Copy plaintext stack trace copies the whole error report as text
Instead of taking a screenshot, send the whole error report as text:
- Click Copy plaintext stack trace in the header of the page.
- Paste the text into your message to your administrator or agency, for example into an email or a ticket.
- Read through the text before you send it, and remove anything that should not leave your company, such as passwords or personal data. The error page reminds you of this at the end of the report.
Note
If the address in your browser starts with http:// instead of
https://, the browser may refuse to copy. TYPO3 then shows the text in a
box on the page, already selected. Press Ctrl + C
(Cmd + C on a Mac) to copy it yourself.