Usage 

On this page

Creating FAQ categories 

  1. Open the FAQ storage sysfolder in the backend
  2. Create a new FAQ Category record
  3. Enter a title (e.g. "Admissions", "IT & Campus", "Exams")

Creating FAQ items 

  1. Create a new FAQ Item record in the same sysfolder
  2. Enter the question and the answer (rich text)
  3. Assign a category

Adding the FAQ plugin 

  1. Create a page for the FAQ
  2. Add the FaqList content element
  3. Set the record storage page to the FAQ sysfolder

The FAQ items are displayed as an accordion. Visitors can search and filter by category.

Evaluating ratings 

To see how helpful your FAQ entries are:

  1. Open a FAQ item in the backend
  2. Go to the Rating tab
  3. Check the "Helpful: Yes" and "Helpful: No" counters

Items with high "No" counts may need their answers improved.